Ticket Description
Issue Type: NC Mall
Summary: Difficulty Purchasing NC Mall Items
How can we help you?:
Hello,
I (Crk524) recently redeemed a $25 NC Card on this side account, Vierot. However, when I went to purchase items with it, when I entered in my password, and alert popped up informing me that my password was incorrect. I have been having similar problems attempting to update the information of my user lookup on this account and another of my sides (Whisperingdunes) which has the same password, though I do not have trouble accessing my accounts with it. I have tried typing in the password multiple times on each account to insure I did not enter it in incorrectly, as have I tried logging in and out of the accounts multiple times in order to attempt it again (as advised in another support ticket I sent in a few weeks ago). I would be most grateful for a solution to this problem, so that I can get my hands on the newest MME!
Thank you for your time.


12/29/2010 6:33 AM PDT Solution Suggested
Thanks for writing! It looks like you were able to purchase several NC items five minutes after submitting this ticket. Please let us know if you are still having trouble!


12/29/2010 7:40 PM PDT Provided Info vierot Neopets
I checked my inventory, closet, and safety deposit box, and did not see any new NC Mall items, and my NC has not gone down from my total count (2,650), though I have the items I received from redeeming the gift card. (Fyora Wing Shower, bobbling Ornament Headband, and 5 Basic Git Boxes,as well as a Sparkling Waterfall Background and Tiki Lamp from previous Mall purchases). I tried purchasing the items again as well. I could provide screenshots, if needed, but I honestly think something is wrong with both this account and Whisperingdunes.

I've bought NC items and changed my lookup on them both successfully before, but then took a long hiatus (of over a year) during which I lost their shared password (******). I accessed them again only recently by finally managing to guess it, and since then have not been able to change their information or buy mall items. During the time I couldn't access them, I sent in multiple password recovery requests through the login page, but the email for one of the accounts I can no longer access and the other I accidentally blocked mails from Neopets.com.

I'm sorry if this is all just useless information, but at this point I'm rather perplexed and wondering if it's something I've done?

Solution
Solved:
(1/3/2011 6:17 AM PDT)
Thanks for writing! It may help to log out and back in to your Neopets account. Please let us know if this does not resolve the issue :)




AAAAAAAAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGGHHHH

...wow.
Way to have automatic responses.
TNT is stupid. 8|

It's like... they didn't even bother to read.

I thought... when they introduced the new system, it would actually help people
I guess all that "A programmer has been assigned to your ticket" stuff is mostly for show

I just hate it when I spend my money on this site and... ugh. I hope I don't get all Neohome items when the NC expires a year from now

I just submit another ticket and hope for a different staff member when stuff like that happens... hopefully you can get another staff member who actually understands your problem!

I kept being annoying until they sent the items through c:

But now I can't get on to either of the accounts ;-; I have no idea what to do, it's just them two, and I have no idea how someone could have gotten their information when I barely go on them in the first place

How could someone have changed the password when I haven't been able to for the past few months? Is TNT fixing my accounts, or is someone on them? Nothing seems to have changed, I still have all my pets and such.

okay tnt is dumb.




hope all goes well for you. ;3; just keep contacting them.