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Title: Directory Of Tnt Support Staff
Description: For freezings and other account concerns


YugiohFanart - August 18, 2008 07:46 AM (GMT)



angela@support.neopets.com
brandon@support.neopets.com
heidim@support.neopets.com
amber@support.neopets.com
artcha@support.neopets.com
ben@support.neopets.com
brandon@support.neopets.com
darcy@support.neopets.com
heather@support.neopets.com
hellen@support.neopets.com
justina@support.neopets.com
marielle@support.neopets.com
tiffeny@support.neopets.com
william@support.neopets.com
iris@support.neopets.com
emily@support.neopets.com
Bernadette@support.neopets.com
Justinj@support.neopets.com
Felicia@support.neopets.com
Darcy@support.neopets.com
Jennifer@support.neopets.com
Justina@support.neopets.com
Brandon@support.neopets.com
Amanda@support.neopets.com
Heidi@support.neopets.com
Deanna@support.neopets.com
Bryan@support.neopets.com
heathert@support.neopets.com
edgar@support.neopets.com
Bernadette@support.neopets.com


If all else fails.....


1 818 551 7500

Normal business hours are Mon - Fri 8am to 6pm pacific time.

Sabotage - August 18, 2008 07:48 AM (GMT)
Yayy, it's back. :D
Nice header & footer. xD

OPtical_illusionist - August 18, 2008 06:13 PM (GMT)
QUOTE (Sabotage @ Aug 18 2008, 12:48 AM)
Yayy, it's back. :D
Nice header & footer. xD

Agreed ^-^.
But yaya! TNT staff! now I no who who attack!...er uh i mean talk to =3.

idiocon - August 20, 2008 12:16 PM (GMT)
I was wondering, does anyone know if any of these staff members are more helpful than the others? Or who is nicer, who responds quicker, who won't respond at all, etc. etc.? Or, better yet, does anybody have any personal experience regarding contacting some of the TNT staff?

niki - August 21, 2008 03:58 PM (GMT)
QUOTE (idiocon @ Aug 20 2008, 07:16 AM)
I was wondering, does anyone know if any of these staff members are more helpful than the others? Or who is nicer, who responds quicker, who won't respond at all, etc. etc.? Or, better yet, does anybody have any personal experience regarding contacting some of the TNT staff?

Felicity and Bernadette were helpful to me in the past. But that was like, 2 years ago.

_vegetable_ - August 21, 2008 04:05 PM (GMT)
I've heard Emily is pretty usless.


airveia - August 22, 2008 06:42 AM (GMT)
I heard Jessica is pretty nice and gives good help ^^

------

autoresponse@neopets.com to me
show details 11:27 PM (12 hours ago) Reply




Hello,

In an effort to improve our customer service and the speed with which we answer your e-mails, we have created a new web-based contact system on the neopets.com site, which is located at http://www.neopets.com/contact.phtml . From this new Contact Us page, you are able to send abuse reports, ask questions about the site, or inquire about a frozen account. Simply select the appropriate category, fill out the form, submit it, and we will look into the situation shortly. (Please note that sending multiple forms only slows down the process -- a single request is all you need to send to get a prompt response!)

By the way, because this email announcing our new system is automated, response to it will not be received. So, please do not reply to this e-mail. Instead, check out the Contact Us page, which should answer your questions about our new system.

Thank you!

The NeoPets Team

----

Um... I got this back. What does it mean? Will my mail still be answered?

Hikabunny - February 7, 2009 05:16 AM (GMT)
Your mail will still be answered, don't worry. ^^ I've gone through that before.

Mmm. I have some more names that could be added.

heathert@support.neopets.com
edgar@support.neopets.com

YugiohFanart - February 7, 2009 06:40 AM (GMT)
Added, Thanks

YugiohFanart - February 14, 2009 07:08 AM (GMT)
Added more contact methods.

alycat91588 - May 19, 2009 04:32 AM (GMT)
Is there such a thing as emilyt@support.neopets.com?

Techie - August 9, 2009 05:37 PM (GMT)
Charlotte(don't believe her email is up there) is a quick responder but she seems like she really doesn't care all that much about actually helping you.

She might be good with things that aren't frozen accounts, but that's just my experience. ^^;

fox - August 27, 2009 06:09 PM (GMT)
Do you just e-mail them? Or do you have to submit a form and then talk to whichever mails you back?

Mishizoko - November 11, 2009 11:09 PM (GMT)
I've just sent a couple e-mails to the staff, and I hope that they'll get it, read it, and answer me. I swear I didn't do anythign wrong!!!

Tree - January 16, 2010 01:12 AM (GMT)
QUOTE (_vegetable_ @ Aug 21 2008, 04:05 PM)
I've heard Emily is pretty usless.

QFE. :/

StefSea - January 16, 2010 03:17 AM (GMT)
I'm really curious to find out if anyone has ever called TNT for frozen accounts or other issues?

Does a robot respond? Or do you actually get to talk to a real person?
xD?

Alwinta - March 1, 2010 06:13 AM (GMT)
Does anyone know who's best to contact for getting back pets? :/

o_pirate_o - April 21, 2010 05:18 PM (GMT)
How do you email these people?
are the adresses now wrong or something, because I cannot mail them, it keeps giving me an automatic postmaster failed to send message

FeelingUncreative - June 7, 2010 03:34 PM (GMT)
Does anyone know if I could email one of these for info on a friend's frozen account? One of my best neofriends and guildee got frozen, and I wanna know what happened. :c

Lachtaube - June 7, 2010 04:04 PM (GMT)
QUOTE (FeelingUncreative @ Jun 7 2010, 09:34 AM)
Does anyone know if I could email one of these for info on a friend's frozen account? One of my best neofriends and guildee got frozen, and I wanna know what happened. :c

You'll probably eventually hear about it once they make a new account. E-mailing staff support about your friend is probably just a bother to them and will get overlooked since it's not your account.

FeelingUncreative - June 8, 2010 12:25 AM (GMT)
QUOTE (Lachtaube @ Jun 7 2010, 10:04 AM)
QUOTE (FeelingUncreative @ Jun 7 2010, 09:34 AM)
Does anyone know if I could email one of these for info on a friend's frozen account? One of my best neofriends and guildee got frozen, and I wanna know what happened. :c

You'll probably eventually hear about it once they make a new account. E-mailing staff support about your friend is probably just a bother to them and will get overlooked since it's not your account.

Okay, thanks. I know I'll hear from her soon, I'm still just paranoid... :c

YugiohFanart - June 8, 2010 03:43 PM (GMT)
GUYS.... IF A CERTAIN EMAIL KEEPS GETTING RETURNED, THAT'S A SIGN THAT THE EMAIL IS NO LONGER VALID.

This could mean a few things... mostly that an email has changed or that a staff member no longer works there.

In any case, I should be informed so that the initial post can be edited accordingly.

and.... Yes... a few people here have called TNT.

goldennightfox - June 9, 2010 03:53 AM (GMT)
QUOTE (YugiohFanart @ Jun 8 2010, 03:43 PM)
and.... Yes...  a few people here have called TNT.

Okay, gotta ask... how successful is that number?

And how did you ever find it? o: I've been searching ages for it! (remember when Neopets was customer-friendly, and easily accessible? Ah, the good old days...)

Anyway, also want to say, this board is wonderful. Thank you for making it! <3

Bryan - June 11, 2010 08:49 AM (GMT)
Carmen, Jessica, and Felicity don't exist anymore.

Does anyone recommend a TNT staff member in specific?

Nissa - June 11, 2010 09:04 AM (GMT)
QUOTE (Bryan @ Jun 11 2010, 08:49 AM)
Carmen, Jessica, and Felicity don't exist anymore.

Does anyone recommend a TNT staff member in specific?

I highly recommend Bernadette (she unfroze my side yesterday), though I don't know if she deals with issues other than the one I was dealing with - NC mall related stuff. Her e-mail address is Bernadette.Plana@neopets.com.

She usually takes 2-3 days to respond but she's really cooperative.

What happened? :c

Bryan - June 11, 2010 09:08 AM (GMT)
QUOTE (Nissa @ Jun 11 2010, 04:04 AM)
QUOTE (Bryan @ Jun 11 2010, 08:49 AM)
Carmen, Jessica, and Felicity don't exist anymore.

Does anyone recommend a TNT staff member in specific?

I highly recommend Bernadette (she unfroze my side yesterday), though I don't know if she deals with issues other than the one I was dealing with - NC mall related stuff. Her e-mail address is Bernadette.Plana@neopets.com.

She usually takes 2-3 days to respond but she's really cooperative.

What happened? :c

I emailed Bernadette@support.neopets.com about a day ago! Should I email her new email?

One of my accounts was frozen for cursing :x I honestly let it slip, because I don't curse. But I was so angry and I was venting to my guild, and that's my favorite account. I just want it back.

Nissa - June 11, 2010 09:14 AM (GMT)
Yeah, that one might not be valid anymore so I would try to reach her on the e-mail address I gave you.

I'm so sorry to hear that D: That must suck hard. I think if you cursed once (and didn't get a bunch of suspensions before the freezing) you'll probably get your account back. You're gonna have to be patient though :c Good luck!

YugiohFanart - June 11, 2010 01:25 PM (GMT)
QUOTE (Bryan @ Jun 11 2010, 05:08 AM)
QUOTE (Nissa @ Jun 11 2010, 04:04 AM)
QUOTE (Bryan @ Jun 11 2010, 08:49 AM)
Carmen, Jessica, and Felicity don't exist anymore.

Does anyone recommend a TNT staff member in specific?

I highly recommend Bernadette (she unfroze my side yesterday), though I don't know if she deals with issues other than the one I was dealing with - NC mall related stuff. Her e-mail address is Bernadette.Plana@neopets.com.

She usually takes 2-3 days to respond but she's really cooperative.

What happened? :c

I emailed Bernadette@support.neopets.com about a day ago! Should I email her new email?

One of my accounts was frozen for cursing :x I honestly let it slip, because I don't curse. But I was so angry and I was venting to my guild, and that's my favorite account. I just want it back.

Original post has been edited.

alycat91588 - June 15, 2010 04:49 AM (GMT)
You guys have given me a new found hope to try and get my account back. I dont know if I will but I emailed Bernadette.Plana@neopets.com so hopefully she will get back to me.

If anything maybe I can get Kavou back. He was transfered off my account last year.

idiocon - July 29, 2010 03:40 AM (GMT)
Does anyone know if directly e-mailing TNT staff is now an antiquated system because of the new support center?

Over the last month I have contacted bernadette@support.neopets.com, bernadette.plana@neopets.com, and charlotte@support.neopets.com regarding several issues and not one of them has responded back to me. Is this just a unlucky coincidence? Should I bother re-sending my e-mails or contacting different staff members, or is the ticket system now the only way to handle any issues you may have?

fox - July 29, 2010 05:08 AM (GMT)
I've tried the same thing with no luck, I'm not sure but I think now the ticket system might have replaced like directly mailing them, since I believe with the new ticket thing they actually do give you a direct response instead of the automated responses that I disliked so very much >.>

But I could be wrong =O

Sheep - November 15, 2010 06:50 PM (GMT)
I tried calling the number today :C Nothing. I got a message saying I would be sent to a message box, and then the message box was full.

So the phone number is no help, if you know of a different number I'd like to call it.




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